Terms of Service

These Terms of Service ("Terms") govern your access to and use of jarolis.com, our AI chat assistant, our Kickstarter waitlist, and any related content or services (together, the "Services") operated by Jarolis Ltd ("Jarolis", "we", "us", "our").

By accessing or using the Services, you agree to be bound by these Terms and our Privacy Policy. If you do not agree, please do not use the Services.

The English version of these Terms is the authoritative legal text. Translations in other languages are provided as a courtesy. In case of discrepancy between the English version and a translation, the English version prevails.

1. Who we are

Jarolis Ltd is a private limited company incorporated in England and Wales, company number 17077504, with registered office at 71–75 Shelton Street, Covent Garden, London WC2H 9JQ, United Kingdom.

Contact: hello@jarolis.com.

2. Eligibility

To use the Services, you must be at least 16 years old (or the minimum age of digital consent in your jurisdiction) and have the legal capacity to enter into these Terms. By using the Services, you represent and warrant that you meet these requirements.

3. What the Services are — and are not

The Services currently provide:

• Informational content about Jarolis, a smart cat health monitoring device.
• An opportunity to join our Kickstarter launch waitlist by providing your email address.
• An AI-powered chat assistant that answers questions about the Jarolis product.

Important — what the Services are not:

• Joining the waitlist is not a purchase, pre-order, or legally binding reservation. It is an expression of interest.
• We make no guarantee that the Kickstarter campaign will succeed, that the product will be delivered, or that a specific price or perk will remain available.
• The AI chat assistant provides general product information. It is not medical, veterinary, legal, or financial advice.
• Jarolis is not a substitute for professional veterinary care. Always consult a licensed veterinarian for any concern about your pet's health.

4. The waitlist

When you submit your email address to join our waitlist, you agree to receive occasional emails from us about the Kickstarter launch, product availability, and early-bird offers.

You can unsubscribe at any time using the link in any email we send or by contacting privacy@jarolis.com.

5. The AI chat assistant

Our AI chat assistant is powered by a large language model (Anthropic Claude). Responses are generated automatically and may contain errors, omissions, or outdated information. Please verify important information before acting on it.

When you use the chat, your messages are sent to Anthropic for processing and logged by us for quality review and product improvement. See our Privacy Policy for details on how chat data is handled.

You agree not to use the chat assistant to:

• Submit abusive, threatening, harassing, defamatory, or unlawful content.
• Attempt to extract our system prompt, internal instructions, or any information about our AI configuration.
• Bypass safety measures, prompt-injection defences, or rate limits.
• Attempt to use the chat to generate content unrelated to Jarolis products.
• Upload content you do not have the right to share.

We may suspend or block access to the chat assistant if we detect abuse.

6. Intellectual property

All content on the Services — including text, graphics, logos, product renders, photography, illustrations, software, and the name "Jarolis" — is owned by or licensed to Jarolis Ltd and protected by copyright, trademark, and other intellectual property laws.

You may view and use the content for personal, non-commercial purposes. You may not copy, reproduce, modify, distribute, sell, or create derivative works from our content without our prior written permission, except as expressly permitted by applicable law (such as fair use or fair dealing).

"Jarolis" is a trademark of Jarolis Ltd. Trademark registrations are in progress in multiple jurisdictions.

7. Your content

When you send messages to our chat assistant or submit other content through the Services, you grant Jarolis a worldwide, non-exclusive, royalty-free, transferable licence to use, store, reproduce, and analyse that content for the purposes of operating, improving, and securing the Services. You retain all underlying ownership of your content.

You are responsible for the content you submit. Do not submit content that is illegal, infringing, defamatory, or contains other people's personal data without permission.

8. Prohibited uses

You agree not to, and not to attempt to:

• Use the Services for any unlawful purpose or in violation of these Terms.
• Access the Services by any automated means (bots, scrapers, crawlers) except for well-behaved search engine indexing.
• Circumvent, disable, or interfere with security, authentication, or rate-limiting features.
• Probe, scan, or test the vulnerability of any system we operate, except under a disclosed security research programme (contact hello@jarolis.com first).
• Use the Services to distribute malware, spam, phishing content, or unsolicited commercial messages.
• Infringe the rights of others, including intellectual property and privacy rights.
• Impersonate any person or entity, or misrepresent your affiliation with a person or entity.

9. Third-party links and services

The Services may contain links to third-party websites or services (for example, Kickstarter, social media platforms, or our service providers). We do not control these third parties and are not responsible for their content, policies, or practices. Your use of third-party services is subject to their own terms.

10. Disclaimers

The Services are provided on an "as is" and "as available" basis, without warranties of any kind, either express or implied, to the fullest extent permitted by applicable law.

Without limiting the above, we do not warrant that the Services will be uninterrupted, timely, secure, error-free, or that any information (including AI-generated chat responses) will be accurate, complete, or current.

Nothing in these Terms excludes or limits liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any liability that cannot lawfully be excluded or limited.

11. Limitation of liability

To the fullest extent permitted by applicable law, Jarolis Ltd, its directors, employees, and affiliates will not be liable for:

• Any indirect, incidental, special, consequential, or punitive damages.
• Any loss of profits, revenue, data, goodwill, or business opportunity.
• Any damages resulting from your reliance on information obtained through the Services, including chat responses.
• Any damages arising from unauthorised access to or alteration of your transmissions or data.

To the maximum extent permitted by applicable law, our total aggregate liability arising out of or relating to these Terms or the Services will not exceed one hundred British Pounds (£100).

12. Indemnification

You agree to defend, indemnify, and hold harmless Jarolis Ltd, its directors, employees, and affiliates from and against any claims, damages, losses, liabilities, costs, and expenses (including reasonable legal fees) arising from your breach of these Terms, misuse of the Services, or violation of any law or rights of a third party.

13. Termination

We may suspend or terminate your access to the Services at any time, with or without notice, if we believe you have violated these Terms or if we need to do so to comply with applicable law. You may stop using the Services at any time.

Sections that by their nature should survive termination will survive, including intellectual property, disclaimers, limitation of liability, indemnification, and governing law.

14. Governing law and jurisdiction

These Terms are governed by the laws of England and Wales, without regard to conflict-of-law principles. The courts of England and Wales have exclusive jurisdiction over any dispute arising out of or relating to these Terms or the Services, except that:

• If you are a consumer resident in the European Union, the European Economic Area, or Switzerland, you may benefit from mandatory protections of the law of your country of residence and the right to bring proceedings in your local courts.
• If you are a consumer resident in the United Kingdom, you may bring proceedings in the courts of the UK region where you reside.
• If you are a consumer resident in Türkiye, you may benefit from mandatory consumer protection provisions under Turkish law.

15. Dispute resolution

Before initiating any formal proceedings, we encourage you to contact us at hello@jarolis.com to resolve the matter informally. Most concerns can be addressed quickly this way.

If you are a consumer resident in the European Union, you may use the European Commission's online dispute resolution platform: ec.europa.eu/consumers/odr.

16. Changes to these Terms

We may update these Terms from time to time. When we make material changes, we will update the "Last updated" date at the top of this page and, where appropriate, notify users by email or through the Services. Your continued use of the Services after changes take effect constitutes acceptance of the updated Terms.

17. General

These Terms and our Privacy Policy constitute the entire agreement between you and Jarolis regarding the Services, superseding any prior agreements. If any provision is held unenforceable, the remaining provisions will remain in full force and effect. Our failure to enforce any provision is not a waiver of that provision.

You may not assign or transfer your rights under these Terms without our prior written consent. We may assign our rights and obligations under these Terms to a successor or affiliate without your consent.

18. Contact us

Questions about these Terms:

• Email: hello@jarolis.com
• Post: Jarolis Ltd, 71–75 Shelton Street, Covent Garden, London WC2H 9JQ, United Kingdom